1. Overview

At NoorWork, we aim to ensure our customers are fully satisfied with their purchase of our digital products,
including WordPress plugins. This policy outlines when you may be eligible for a refund and how the process works.

2. Refund Eligibility

You are eligible for a refund under the following conditions:

• You request a refund within 14 days of your purchase.
• The product fails to perform as described and our support team cannot resolve the issue.
• You accidentally purchased the same product more than once.

3. Refund Process

If you believe you are eligible for a refund, please follow these steps:

1. Email our support team at [email protected].
2. Include your order number, purchase email, and the reason for the refund request.
3. Our team will review your request and respond within 5 business days.

Once approved, your refund will be processed through our payment partner Paddle and may take 5–10 business days to appear in your account.

4. Non-Refundable Cases

We do not provide refunds in the following situations:

• Requests made after the 14-day refund period.
• Product purchased for testing or evaluation purposes.
• Requests based on unsupported third-party conflicts or server configurations.
• Refunds for customized plugin modifications or one-time development services.

5. After Refund Approval

Once a refund is processed:

• Your license key will be permanently deactivated.
• Access to updates, downloads, and support will end immediately.
• You must delete the plugin from your website and may no longer use it.

6. Contact Us

For any questions regarding our refund policy, feel free to contact us:

Email: [email protected]
Website: https://noorwork.com
Payment Partner: Paddle