Refund Policy
Thank you for shopping at Noorwork! We are committed to providing high-quality digital products and services. However, we understand that sometimes you may need a refund. Please review our refund policy below.
Eligibility for Refunds
Refunds are applicable under the following conditions:
- Digital products such as plugins, themes, and tools: Refunds are provided only if the product is defective or not as described.
- Services such as graphic design, web development, or data analysis: Refunds are available if the service has not been started or if there is an issue with the delivery as per the agreed scope of work.
Conditions for Refunds
- The request for a refund must be made within 7 days of the purchase or delivery.
- You must provide proof of purchase, such as an order confirmation email or receipt.
- For defective digital products, you must provide details and evidence of the issue (e.g., screenshots or error messages).
- Customized services are non-refundable once the work has commenced or delivered, unless otherwise agreed.
Non-Refundable Items
We do not offer refunds for:
- Change of mind after purchase.
- Products or services that have been used, downloaded, or accessed beyond the trial period (if applicable).
- Affiliate products purchased through third-party platforms. Refunds for these must be requested directly from the respective provider.
How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@noorwork.com with the subject line “Refund Request.”
- Include your order number, proof of purchase, and a detailed explanation of the issue.
- Our team will review your request and respond within 5 business days.
Refund Processing
- Once approved, refunds will be processed back to your original payment method within 10 business days.
- If the refund involves a delay, we will notify you via email with an update on the status.
Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us:
Email: support@noorwork.com
Website: noorwork.com
We appreciate your trust in Noorwork and are committed to resolving any issues promptly!